Customer careHow can we
How can we
help?
Start with a guide, track an order, or send the Filo Magico team a message.
Help starts here.
01
Sizing question
Measure width, length and full mattress depth.
Open size guide →02Existing order
Use the order ID and billing email from the confirmation.
Track an order →03Return question
Read the cancellation and return timeline first.
View returns →One team
Several familiar addresses.
hello@filomagico.uk, info@, contact@ and support@filomagico.uk reach the same primary mailbox. For an existing order, include the order number and checkout email address.
Send a message
Tell us what you need.
For an existing purchase, add the order number and use the checkout email address. Required fields are marked with an asterisk.
Direct emailhello@filomagico.uk