Before ordering
Email the product code, colour, size, quantity and delivery postcode. The team will confirm availability, price and the available delivery option.
Customer careDelivery,
Delivery,
explained clearly.
The available method, charge and estimated arrival window are confirmed before an enquiry becomes an order.
After ordering
The agreed order and delivery details are confirmed in writing. Keep the order number available if you contact customer care.
If something changes
Email support@filomagico.uk with the order number and order email address so the order can be located.
Delivery deadline
Unless a different timeframe is agreed, online goods should be delivered without undue delay and within 30 days. This does not replace the specific delivery information agreed for an order.
Need order help?Keep the order
Contact Filo MagicoKeep the order
number ready.
Contact the same customer-care team with your order details.