Customer care

How can we
help today?

Choose a task below, or send one message to the customer-care team.

Help centre

One clear route for every task.

Measure the mattress and topper before choosing.

Read fibre, thread count, depth and package guidance.

Simple washing, drying and storage guidance.

See what is confirmed before and after an order.

Read the eligible cancellation and return route.

Use the order ID and billing email from checkout.

Browse concise product and service answers.

Send a secure message to Filo Magico.

Prefer email?

Messages sent to the familiar Filo Magico addresses reach the same primary mailbox.