Questions, answered.
Clear product, size, care and contact information in one place.
We are here.
Email hello@filomagico.uk and include your order number when asking about an existing purchase.
What is included in the package?
One fitted sheet only. Pillowcases, duvet covers and other bedding shown in lifestyle photography are not included.
How deep is the fitted sheet?
The pocket is 40 cm / 16 in deep. Measure the mattress from the top seam to the bottom edge and include any topper that remains on the bed.
Which size should I choose?
Match your mattress width and length to our size guide. The Black launch product is UK Double, measuring 137 × 190 cm with a 40 cm pocket.
How should I wash it?
Machine wash cold, wash dark colours separately, do not bleach and tumble dry low if required. Follow the sewn-in care label where it provides more specific instructions.
Will the colour look exactly like my screen?
Screens and room lighting can display colour differently. Black is intended as a solid, deep neutral, but a small visual difference between devices is normal.
How do I contact Filo Magico?
Email hello@filomagico.uk. Messages sent to info@, contact@ and support@filomagico.uk reach the same team. Include your order number for order-related questions.