Before ordering
Review the product, delivery address and the delivery option shown at checkout. Exact shipping zones and rates will be activated only after the fulfilment setup is approved.
Customer careDelivery,
Delivery,
explained clearly.
The available method, charge and estimated arrival window are shown before an order is placed.
After ordering
The agreed order and delivery details are confirmed by email. Keep the order number available if you contact customer care.
If something changes
Email support@filomagico.uk with the order number and checkout email address so the order can be located.
Delivery deadline
Unless a different timeframe is agreed, online goods should be delivered without undue delay and within 30 days. This does not replace the specific delivery information agreed for an order.
Need order help?Keep the order
Track your orderKeep the order
number ready.
Track an order online or contact the same customer-care team.