Tell us
Within 14 days of deliveryEmail hello@filomagico.uk with the order number and the item you want to return.
Customer careReturns &
Returns &
refunds.
A plain-English route for eligible online cancellations and problems with an order.
The standard timeline.
Statutory rights for faulty, misdescribed or unsuitable goods are separate and are not restricted by this page.
Return the item
Within the next 14 daysWait for the correct return instructions before sending anything. Handle the item only as you would in a shop.
Refund processing
After the return is receivedEligible refunds are processed in line with applicable consumer law. Standard-delivery refund rights are not affected.
Faulty or misdescribed goods
Contact customer care promptly with the order number, a description of the problem and useful photographs where appropriate.
Before posting anything
Do not send an item without return instructions. This helps identify the order and the correct return destination.
Start a returnContact the same
Contact Filo MagicoContact the same
customer-care team.
Include the order number and checkout email address.