Questions,
answered clearly.
Product, fit, care and order guidance—without making you search through a wall of text.
What is included in the package?
One fitted sheet only. Pillowcases, duvet covers and other bedding shown in lifestyle photography are not included.
How deep is the fitted sheet?
The pocket is 40 cm / 16 in deep. Measure the mattress from the top seam to the bottom edge and include any topper that remains on the bed.
Which size should I choose?
Match your mattress width and length to our size guide. The Black launch product is UK Double, measuring 137 × 190 cm with a 40 cm pocket.
How should I wash it?
Machine wash cold, wash dark colours separately, do not bleach and tumble dry low if required. Follow the sewn-in care label where it provides more specific instructions.
Will the colour look exactly like my screen?
Screens and room lighting can display colour differently. Black is intended as a solid, deep neutral, but a small visual difference between devices is normal.
How do I contact Filo Magico?
Email hello@filomagico.uk. Messages sent to info@, contact@ and support@filomagico.uk reach the same team. Include your order number for order-related questions.
When will delivery details appear?
The available method, charge and estimated arrival window are shown at checkout before an order is placed once fulfilment is activated.
How do I start an eligible return?
Read the Returns & Refunds page, then contact Filo Magico with the order number before sending anything.
Can I track without an account?
Yes. Use the order ID and billing email address from the order confirmation on the Track Order page.
Send one clear
message.
The contact form stores the enquiry securely and sends it to the customer-care mailbox.