Questions,
answered clearly.
Product, fit, care and order guidance—without making you search through a wall of text.
What is included in the package?
Each product page lists its package contents. Some items are sold individually and others in sets or multipacks. Pillow and duvet inserts are not included unless specifically stated.
Which fitted-sheet depth should I choose?
Choose the depth stated for the particular product. The collection includes different pocket depths; measure your mattress and any topper before ordering. A valance drop is a separate measurement.
Which size should I choose?
Measure the mattress width, length and depth, then compare them with the selected product. Contact us if the precise dimensions or pack contents need clarification.
Are the prices the same as Amazon?
The displayed GBP prices match the available options observed on our Amazon listings on 27 September 2026. This website does not automatically track later Amazon price changes. Delivery and availability are confirmed before an order.
How do I order?
Select your colour and size on the product page, then choose Enquire about this option. The selected product reference and displayed price are included in the enquiry form.
How should I wash the bedding?
Follow the sewn-in care label. Wash dark colours separately, avoid bleach and use low heat where the label permits tumble drying.
Will the colour match my screen?
Product photos come from the corresponding Amazon listings. Screens and lighting can make colours look slightly different.
How do I contact Filo Magico?
Email hello@filomagico.uk or use the contact form. Include your order number for an existing order.
When will delivery details appear?
Delivery method, cost and the expected arrival window are confirmed before an enquiry becomes an order.
How do I start an eligible return?
Read the Returns & Refunds page, then contact Filo Magico with the order number before sending anything.
Can I track without an account?
Yes. Use the order ID and billing email address from the order confirmation on the Track Order page.
Send one clear
message.
The contact form stores the enquiry securely and sends it to the customer-care mailbox.