Customer care

How can we
help?

Start with a guide, track an order, or send the Filo Magico team a message.

Choose the quickest route

Help starts here.

Sizing question

Measure width, length and full mattress depth.

Open size guide →02

Existing order

Use the order ID and billing email from the confirmation.

Track an order →03

Return question

Read the cancellation and return timeline first.

View returns →

One team

Several familiar addresses.

hello@filomagico.uk, info@, contact@ and support@filomagico.uk reach the same primary mailbox. For an existing order, include the order number and email address used for your order.

Tell us how we can help.

Use the form below. Required fields are marked with an asterisk.